starwin Mobile Verification - Piala AFF Markets & Mandiri Banking

The verification workflow on mobile

We designed the verification workflow so that you can complete each step on your phone without switching to a browser or desktop. The process unfolds in four phases: account setup, identity confirmation, device binding, and payment method activation. Each phase is necessary and takes between two and five minutes.

Account setup begins when you create a starwin user account with an email address and secure password. You choose a username, confirm your email, and set security questions for future account recovery. At this stage, the account is accessible but restricted to information-only browsing—you cannot deposit or withdraw funds until identity verification is complete.

Identity confirmation requires uploading a copy of your national identity card or passport. You photograph both the front and back of the document and submit them through the mobile app. Our verification team reviews the upload within a few hours and confirms that the information matches your account registration. This step ensures that your account belongs to you and that your name, date of birth, and identity number are recorded correctly.

Device binding connects your mobile phone to your account via a one-time code. When you confirm your mobile number, we send a short code by SMS or in-app notification. You enter this code to link your phone to your account, and this binding allows us to recognise your device on future logins. If you attempt to log in from an unfamiliar device, we may request another verification code to ensure account security.

Payment method linking after verification

Once verification is complete, you can add payment methods to your account. On starwin, you can link multiple e-wallets and bank accounts so you have options for deposits and withdrawals. Payment method linking requires a separate authentication step—you must confirm the connection through the app of your chosen payment service (e.g., DANA, e-wallet mobile banking, or mobile banking mobile) before the method becomes active on starwin.

Different payment methods suit different situations. E-wallets like local payment, online payment, and e-wallet offer subject to verification and rapid withdrawals, making them ideal if you want to begin playing within minutes of funding your account. Bank virtual accounts issued by mobile banking, local payment, or online payment require you to generate a unique account number and transfer funds from your main bank account, but they leave a clear transaction trail if you need account statements later. e-wallet-based payments work with most Indonesian banks and payment apps, providing flexibility if you move between services.

1. Register and confirm email

   Create your starwin account with a secure password and verify your email address within the app.

2. Upload identity documents

   Photograph your national ID or passport and upload both sides; verification is completed within hours.

3. Confirm your mobile number

   Enter the verification code sent to your phone to bind your device and enable two-factor authentication if desired.

4. Link a payment method

   Add mobile banking, local payment, online payment, a bank virtual account, or another supported method and confirm it through your payment app.

Verification is not a one-time event—it is an ongoing conversation between your account and our security systems. If you change your phone number, update your address, or add a new payment method, verification steps may reappear to keep your account current and secure.

Account recovery and withdrawal protection

Verified accounts have access to recovery features that unverified accounts do not. If you forget your password, our system sends a password-reset link to your registered email and a verification code to your confirmed mobile number. You must respond to both to reset your password, which prevents someone with access to only your email or phone from taking over your account.

Withdrawal requests are also protected by verification. When you request a withdrawal, we compare the payment method and receiving bank account with the information on file. If the details do not match, the withdrawal is held pending confirmation. This layer prevents account takeover and accidental transfers to the wrong account. The verification process also allows us to comply with financial regulations in Indonesia and other jurisdictions where we operate, ensuring that transactions meet local anti-money-laundering and know-your-customer requirements.

Identity document verification

We confirm your national ID or passport matches your account registration, establishing a chain of custody for your account.

Mobile device binding

We link your phone number to your account and recognise your phone on future logins, reducing the risk of unauthorised access.

Payment method confirmation

We require a second verification step through your e-wallet or bank app before activating a payment method on starwin.

Withdrawal review process

We compare withdrawal details against your verified payment methods and hold any mismatches pending manual confirmation.

Why verification matters for your experience

Verification unlocks access to our full range of markets and services. Once your account is verified, you can participate in Liga 1 and Piala AFF markets, place bets on international tournaments including the Champions League, try live-dealer games such as blackjack and baccarat, or explore slot titles like Aviator and Sweet Bonanza. You can also wager on esports including Mobile Legends, Free Fire, and PUBG Mobile if those markets are available in your jurisdiction. None of these options are available until verification is complete.

Verification also protects your account if you travel between cities. If you normally log in from Jakarta but suddenly attempt to access your account from Surabaya or Bandung, our systems may request additional verification. This friction is intentional—it prevents unauthorised access and gives you a chance to review login activity. If you see a login from an unfamiliar location, you can immediately reset your password and contact our support team.

Our support team is available during operating hours to assist with verification questions or to troubleshoot uploads that fail due to poor lighting or image quality. We do not charge a fee for re-submissions, and we do not delay verification intentionally. If your identity confirmation takes longer than the typical timeframe, we will notify you of the reason and next steps.

Verification and data handling

We retain identity documents and personal data only as long as necessary for account management and regulatory compliance. When you delete your account, we securely dispose of identity documents and retain only anonymised transaction records as required by law. We do not sell, trade, or share your identity information with third parties outside of financial institutions required to process your deposits and withdrawals.

If your jurisdiction changes or you move to a region where starwin services are not available, we will notify you and provide a window to withdraw your funds. Verification data is encrypted at rest and in transit, and we review our data-handling practices annually to ensure they meet current security standards and regional regulations.

The mobile verification process is the foundation of a secure starwin account. By confirming your identity once, you unlock deposits, withdrawals, account recovery, and access to all available markets and games. Services are available only where applicable law permits; verification requirements vary by jurisdiction. If you have questions about verification steps, payment method options, or account security, our support team can provide guidance in your preferred language during standard operating hours.