starwin Casino & Sportsbook Data Care

This page describes what we collect when you use starwin and how we keep that data protected. We operate across supported jurisdictions—including Jakarta, Surabaya, Bandung, and Medan—where local privacy law applies to your account. Our commitment is transparency: we tell you exactly what data we gather, who has access to it, and what rights you hold over your information.

starwin does not sell user data to third parties. We use your information solely to operate our platform—verifying your account, processing payments through DANA, e-wallet, mobile banking, local payment, and other partners—and complying with local regulation. If we share data with service providers, those providers are contractually bound to the same privacy standards we maintain.

This policy applies to all starwin services: football markets, live-dealer tables, slot games, esports coverage, and payment processing. If you have questions after reading this page, contact our data team via the support portal on your account dashboard.

What we collect and why

We collect information in three categories: account identity, transaction history, and activity logs. Account identity includes your full name, date of birth, national identity number, residential address, email, and phone number. We collect this at registration to comply with Know-Your-Customer (KYC) rules that apply in every jurisdiction where we operate. We do not gather this voluntarily—local law requires it before any financial transaction can occur.

Transaction history covers all deposits, withdrawals, and market entries. When you deposit via DANA, e-wallet, or a mobile banking virtual account, we record the amount, timestamp, payment method, and funding source. When you enter a football market on Liga 1 or Piala AFF, we record your selection, stake, and settlement outcome. Withdrawal requests trigger additional detail capture—your linked account, amount, review status, and processing timestamp. We keep this history to calculate your account balance, produce statements, and detect fraud.

Activity logs include your login timestamps, device fingerprints, IP addresses, and session duration. We collect this to protect against unauthorized access and to investigate suspicious patterns. If someone attempts to access your account from a new device or location, our system flags it and may require additional verification before granting access.

Payment data encryption: We encrypt all payment information at rest and in transit. Card numbers, bank account details, and e-wallet credentials are never stored in plain text.
Device and location tracking: We use device fingerprinting and geolocation to verify account ownership and prevent unauthorized access. This data is deleted after login completion.
Third-party payment processors: Our payment partners (local payment, online payment, e-wallet, mobile banking) access only the minimum data needed to process your transfer. We do not share your account balance or market history with them.

How we use your data

Your data serves five operational purposes. Account administration: We use your identity details to verify your account, prevent duplicate registrations, and enforce jurisdiction restrictions. If you move to a region where starwin does not operate—such as jurisdictions that restrict online gaming—we use your location data to disable your account and prompt you to withdraw your balance.

Payment processing: We pass your name, account number, and transfer amount to payment partners only when you initiate a deposit or withdrawal. Partners process the transaction and return a confirmation; we then credit or debit your starwin balance. We retain these transaction records for three years to comply with financial reporting rules in supported jurisdictions.

Fraud detection: We analyze login patterns, betting patterns, and withdrawal requests to identify compromised accounts and prevent money laundering. If your account shows sudden large withdrawals to a new payment method, our system may pause the withdrawal for review—this is protective, not punitive.

Regulatory compliance: Local authorities in Jakarta, Surabaya, Bandung, and other regions may request user data to investigate illegal activity. We comply with legal demands and may share your information with law enforcement if required. We do not share data with authorities absent a legal mandate.

Service improvement: We analyze aggregate usage patterns—how many users access starwin during Idul Fitri, which payment methods are fastest, which sports markets draw the most entries—to improve our platform. This analysis uses de-identified data; we do not track individual behavior for marketing purposes.

We do not sell or rent your data

starwin does not monetize user information. We never sell your name, contact details, or transaction history to advertisers, data brokers, or other companies. Our revenue comes from market operations and payment processing fees—not from trading user data.

Your rights and our obligations

Local privacy law in supported jurisdictions grants you specific rights. You may request access to all data we hold about you; this request takes up to 14 days to process. You may request correction of inaccurate information—for example, if your registered address is outdated, you can update it via your account dashboard or contact support. You may request deletion of non-essential data; however, we must retain identity and transaction records for a minimum of three years to comply with financial reporting rules.

You have the right to withdraw consent for non-essential processing—such as activity logging for service improvement—without losing access to your account. You may download your data in a portable format via the account dashboard. If you wish to close your account permanently, you can submit a deletion request; we will delete non-required data and suspend your access within 30 days.

Cookies and tracking

starwin uses session cookies to keep you logged in and store your preference settings (language, timezone, market defaults). These cookies do not contain personal information and expire when you log out. We do not use third-party tracking cookies or analytics pixels that follow you across other websites.

If you clear your browser cookies, you will be logged out of starwin and will need to re-enter your credentials on your next visit. This is expected behavior and does not affect your account security or data retention.

Data storage and international transfers

Our servers may sit outside your jurisdiction; data may be processed in countries other than Indonesia. All international transfers are encrypted and subject to contractual privacy guarantees equivalent to local law. You acknowledge this possibility by opening a starwin account.

We retain your data for as long as your account is active, plus three years after closure (to satisfy financial reporting requirements). After three years, we delete or anonymize non-required information.

Contact and escalation

If you have privacy concerns, contact our support team via the in-account support portal. Provide your account email and a description of your request. We respond within five business days. If you are unsatisfied with our response, you may escalate to your local data-protection authority in Jakarta, Surabaya, Bandung, or another supported region.

This policy applies to starwin services in all supported jurisdictions. We update this policy periodically to reflect operational changes; material changes will be announced via email to your registered account address. Your continued use of starwin after such notice constitutes acceptance of the updated policy.